DK Service Level Agreement (SLA)

This Service Level Agreement (SLA) outlines our uptime commitments, maintenance procedures, and support target response times for DK Pro customers.

1. Uptime Target Commitments

Digitized Kosmos commits to a 99.9% uptime target for our SaaS customizer dashboard and API verification servers, excluding scheduled maintenance windows.

2. Maintenance and Alerts

System updates are scheduled during off-peak hours. Service alerts and maintenance notices are emailed to developers 24 hours in advance.

3. Technical Support Response Tiers

We offer email support with standard response windows: DK Pro Enterprise tier receives a 4-hour response window, while standard Pro accounts are addressed within 24 hours.